ACI-Connect is what we call our Digital alternatives to in person services. It relates to our online video platform and telephone appointments.

ACI-Connect allows people more flexibility in how they access our services. Whether you wish all your appointments to be remote, or just some, your counsellor can contact you through a phone call or send you a video link for your sessions.

ACI-Connect is confidential and secure, our counsellors conduct all of their appointments in a private space to ensure confidentiality. Our online video platform uses links unique to you, meaning no one else can enter the session. It is worth being mindful of your own sense of privacy and comfort when using ACI-Connect.

As with our in person appointments we allow a 15 minute grace period for ACI-Connect appointments. This means your counsellor will wait on the video platform for 15 minutes or that they will call you at the time of your appointment and then 15 minutes later.

If you are having trouble connecting then please use our text service to let your counsellor know, alternatively you can call our office, during office hours, on 01463 220995.